Privacy Policy | Wildwood Glamping Co.

1. Data Protection

We comply with the principles of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) when dealing with all data received from customers or visitors to our website.

2. Our Services

We only hold the data necessary to offer services provided on our website. We do not ask for or use more data than necessary to provide you with a proper service. This means we only process and hold data related to purchases and subsequent support related to those purchases in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Any processing of your data is only done to provide or perform the services or products you have purchased.

3. Data Protection Register

Data is only used for the purposes described in our entry on the Data Protection Register.

4. Required Period

We only hold personal data for as long as necessary. Once data is no longer needed, we delete it.

5. Card & Payment Processing Data

We use third-party payment providers to handle card and payment processing data securely. We never see or store any card or payment information. In accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR), any other data is only used to process your purchase securely. In accordance with Article 6(1)(c) of the General Data Protection Regulation (GDPR), we need to retain data related to all purchases to fulfil our existing legal obligations to account for tax and VAT on all transactions.

6. Backup & Data Storage

For administrative reasons, customer data and email subscription data may be passed to and stored securely with third-party service providers located outside the UK or the EEA (European Economic Area). This is done to back up and preserve your data where it is needed to carry on offering a service to you.

7. Data Requests & Right to Erasure

As a customer, you can at any time (and free of charge) request details of the data we hold relating to you – and you can also request any such data is amended or deleted – the right to erasure (the right to be forgotten). Please note that if you request the deletion of your data, this may prevent us from offering any further support relating to your previous purchases or services offered to you.

8. Email Updates

We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service. Our email service is an opt-in service only, with your prior consent required in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR). This means to subscribe, you must enter your details into the email subscription page and submit them to us.

9. Our Promise

We never sell rent or exchange mailing lists.

10. Data Sharing with Partners

We do not share commercial or technical data with our partners unless we have specifically sought and obtained your prior approval. Where we request such approval, we will always fully disclose our partners’ details and how your data is used – please see the Schedule to this policy for further details. Please note that even when we have your specific consent, we only share data with partners that operate their own privacy policy in full accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

11. Spam

In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails (popularly known as Spam) to email addresses.

12. Product Updates

We may send emails to existing customers or prospective customers who have enquired or registered with us regarding products or services directly provided by us.

13. Email Content

All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.

14. Cookies

Our website uses “cookies” to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons, this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

15. Contact Us

If you have any questions relating to our Privacy Policy or wish to contact us regarding the data we hold relating to you, please email us at [email protected] or use our contact form.

This policy was last updated on 31.01.24

Schedule

Third party delivery companies.

Cancellation Rights, Returns and Refunds Policy

1.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your purchase. However, to exercise this right, you must notify us in writing (email) within 14 working days from the day after you receive your goods. After notifying us, you then have a further 14 working days in which to actually return the goods to us.

1.2 As stated above, notification of cancellation must be in writing, either by email or by completing a cancellation form on our website. We will acknowledge receipt of your cancellation request. Please note – a telephone call is not a valid cancellation.

1.3 No right of cancellation, refund, or return exists under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once you have used your product unless the product is defective and you are returning it for this reason.

1.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

1.5 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.

1.6 Please observe the following procedure for all returns to us:

1.6.1 On the back of your delivery note or on another piece of paper (if you no longer have your delivery note), include your order number and the reason for the return.

1.6.2 If you are returning your product because it is defective, please state the defect or defects.

1.6.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately, we will be unable to issue a refund if the product is in an incomplete state.

1.7 If the original packaging surrounding the product has been damaged or destroyed, we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed, you should ensure that the returned product is adequately packed for shipment back to us.

1.8 Unless the product purchased is stated by us on our website as qualifying for free returns, you are responsible for paying any postage or shipping costs incurred when returning the product.

1.9 Where you bear the cost of any returns, we will make this information clearly available to you before your purchase – in the event that such information is not provided by us, we will bear the cost of any returns.

1.10 For bulky items, we will also provide an estimate of the likely cost of any return.

1.11 Subject to the clauses above, where it is not physically practical to return bulky items in the post, you will make arrangements to return items via courier.

1.12 We recommend that all returns be sent by registered post so that a record of the return is available for you.

1.13 We will not issue refunds for any items lost or stolen in transit to us.

1.14 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

1.15 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection may be passed on to you.

1.16 Unused products may be returned promptly by customers to our address listed at the end of these terms and conditions.

1.17 Subject to the above, we will refund the purchase price of a returned product within 14 days of receiving written notification of your intention to return the product. Where we have not actually received the returned item, we will need proof of actual postage prior to issuing a refund.

1.18 We will refund the cost of postage incurred returning a product if it is incorrectly sent by us. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

Cookies Policy

Our website uses “cookies” to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential, or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons, this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

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